IT Support Engineer

in Technology
  • Taunton View on Map
  • Salary: £35,000.00 - £50,000.00

Job Detail

  • Job ID 47549
  • £35k - 50k per year

Job Description

2nd Line Support Engineer / IT Support Engineer

Taunton based – to £50K+ benefits, flexible working 2 days from home, 3 in the office.

The key points are 5+ years Windows, Office 365, software and hardware support experience gained, ideally, from within a large user base manufacturing or engineering company.

A fantastic opportunity for an experienced IT Support Engineer to join an established, growing company who are part of a $Billion Global electronics company. The role will be to primarily support both hardware and software related needs for an end user community of approximately 2000 users. The users are both local, as well as remote. This role will be the main escalation point for all end user computing needs.

The role will be based at their purpose built £multi-million Labs / Manufacturing / R & D facility in Taunton.

Primary Responsibilities

• Primary escalation point for all client hardware and software related needs
• Windows 7/10 operating system support
• Office 365 / Exchange support
• Support client related operational tasks
o New client hardware imaging and deployments
o Application deployments and upgrades
• Site level Active Directory object management
• Support of remote users
• Basic Windows server support

Technical requirements – you will need

• Extensive experience working with Windows 7 / 10
• Extensive experience working with Office 2016 / 2019

Ideally you will have some of

• Prior experience in a manufacturing environment
• Prior experience supporting an Engineering organization running SolidWorks or similar CAD tools.
• Basic understanding of networking technologies
• Experience with Help Desk software
• Experience working with client imaging and software deployment products
• Experience using SQL Server a plus

This really is an excellent opportunity for a 5+ years experienced IT Support / 2nd Line Support Engineer to move into a job where you will not only have a pivotal position in a lively, growing IT Department but will genuinely be able to identify and influence process improvement opportunities, develop recommendations and document processes.

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